Terms

Terms & Conditions

Thank you for using Russian Kettlebells UK. In using this site you agree to be bound by our Terms & Conditions so please read them carefully. If you do not agree with our Terms & Conditions we suggest you do not use our site or our services.

Payment for services

All personal training sessions must be paid for in advance by bank transfer or cash. Please note that, outside the terms and conditions of our 30-Day Money-back Guarantee all personal training sessions are non-refundable and must be used within 6 months of purchase. If you wish to cancel a previously booked appointment, 24 hours’ notice is required or full payment will be incurred. If one of our trainers cancels an appointment made with you without giving 24 hours’ notice, a FREE session will be awarded.

If any of our trainers cancels an appointment and gives less than 24 hours’ notice to the client, the appointment will be rescheduled. PLUS the client will receive a FREE additional session of the same category and value as the one originally booked.

Disclaimer

Before participating in training by Russian Kettlebells UK, you will be required to complete a questionnaire fully disclosing all your personal information regarding medical and exercise history. This is pertinent to the service you will receive. The Russian Kettlebells UK client instruction and engagement procedure is undertaken entirely at your own risk. Your statutory rights are not affected.

This website contains materials based on health and fitness and on our business. The information and materials on this site provide a general introduction to the topics to which they relate. They are not intended to be exhaustive or to provide the detail necessary to give guidance in relation to any specific issues. The information and materials contained in this site are correct as at the date of first publication. While we make every effort to ensure that this site is kept up to date, it may be incomplete, out of date or incorrect.

The effective date of these Terms & Conditions are 01.02.2010

The site and the information and materials contained in it should not be regarded as constituting or being a substitute for and should not be relied upon as a sole source of health and fitness or medical advice. We disclaim any liability or responsibility in respect of any reliance which you may place upon the information and materials contained in this site. We are not responsible for and accept no liability in respect of the content of any other site through which you may have gained access to this site or to which you may gain access from this site.

Russian Kettlebells UK owns the copyright in this site and the materials published on it.

Code of conduct

Russian Kettlebells UK will closely monitor the professionalism and standard of service and care you receive from your trainer and throughout your programme. We will regularly contact you via telephone, email, letter or a face-to-face meeting to ensure that you are 100% satisfied with your trainer and with your own achievements.

Complaints

We aim to deal with complaints as quickly and effectively as possible. In the first instance, you should email your complaint to jamie@russiankettlebellsuk.com. We aim to acknowledge any complaint by email and to respond to it within three days and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent on the specific nature of the complaint.